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AI in insurance: Customers open but cautious

By Michael Brown

Data show consumers are most comfortable with AI handling routine insurance tasks

Transformation

By Josh Recamara

Nov 20, 2025Share

Artificial intelligence (AI) is increasingly shaping insurance interactions in the US, from virtual assistants to automated claim updates and customer service chatbots.

While insurers see potential to improve efficiency, reduce costs and enhance service, policyholders remain cautious about how AI is applied and who ultimately benefits.

J.D. Power data shows that consumers are most comfortable with AI handling routine insurance tasks. Sending automated claim status updates (24%), managing billing (23%), and answering basic service questions (21%) are widely accepted applications. These tasks provide tangible convenience for policyholders while allowing insurers to streamline operations and allocate human resources to more complex cases.

Skepticism in claims and policy pricing

More critical insurance functions reveal a trust gap. Nearly half of respondents (47%) are somewhat or very uncomfortable with AI processing claims, signaling a preference for human oversight in decisions with financial or coverage implications.

When it comes to pricing policies, one-third of customers believe AI use should be limited until ethical standards and bias safeguards are established, while 30% support partial AI use with strict oversight. Only 15% of consumers favor fully automated policy pricing. This highlights that underwriting, claims adjudication, and risk assessment remain areas where human judgment is highly valued.

For insurance companies, these attitudes underline the importance of transparency and communication. AI can offer speed, consistency, and operational efficiency, but consumers expect fairness, accountability, and ethical safeguards. Insurers that clearly demonstrate the benefits of AI - such as faster claims resolution, reduced errors, and personalized service - are more likely to gain customer trust and adoption.

Strategic opportunity in AI integration

Balancing AI-driven efficiency with strong oversight provides a competitive advantage. Insurers can leverage technology to enhance the customer experience while maintaining confidence in critical processes like claims management and policy underwriting.

Companies that provide clear explanations of AI’s role, alongside human oversight, are best positioned to integrate advanced technologies without eroding trust.

As AI adoption continues to grow in the insurance sector, the companies that succeed will be those that align innovation with customer priorities, ensuring that technology serves policyholders as well as operational objectives.

Lloyd's of London under scrutiny as governance issues highlight market risks

Controversy surrounding former CEO John Neal continues to have a ripple effect on the marketInsurance NewsBy Josh RecamaraNov 30, 2025ShareLloyd's of London is facing renewed scrutiny after allegations of executive misconduct have emerged, raising questions about governance, culture and operational oversight in a market responsible for insuring risks in over 200 countries.The spotlight has fallen amid the controversy surrounding John Neal, former CEO, and the promotion of Rebekah Clement to director of corporate affairs.While an earlier internal review cleared the appointments, Lloyd’s leadership commissioned a fresh investigation after concerns persisted that the previous inquiry did not fully address the issues, according toThe Wall Street Journal. The investigation has already affected Neal’s career -- American International Group withdrew a planned executive appointment, paying him $2.7 million under a mutual agreement in lieu of the role.Former Lloyd’s CEO Inga Beale once described the market as historically protective and male-dominated, with a culture that tolerated misconduct and made it difficult for women to advance. Efforts to introduce reform, such as banning daytime drinking and updating dress codes, faced resistance. These cultural issues have implications for underwriting and market performance, as inclusivity and strong governance are increasingly linked to reputational and operational risk in insurance.The Lloyd’s market connects thousands of buyers and sellers of risk protection daily, from syndicates underwriting large-scale property and casualty exposures to bespoke policies for specialized assets such as aircraft, satellites, or celebrity body parts. Enduring cultural and governance weaknesses can undermine trust among clients and brokers, disrupt market operations, and complicate regulatory compliance.Under Neal, reforms included updated codes of conduct, fines for managers who overlooked misconduct, and diversity initiatives.Workforce composition has shifted, with over 40% women and 14% ethnically diverse staff, according to the report. Yet the current investigation highlights that operational and reputational risks linked to culture remain relevant, particularly as Lloyd’s engages with institutional and multinational clients globally.Sheila Cameron, CEO of the Lloyd’s Market Association, called for transparency and public disclosure of the probe’s findings to ensure accountability and maintain confidence among insurers, brokers, and policyholders.Lloyd’s long-standing reputation for product innovation and market leadership relies on its ability to uphold governance standards, manage reputational risk, and maintain trust in its underwriting operations.The ongoing probe serves as a reminder that even historic market leaders must align cultural and governance practices with the operational expectations of modern insurance markets.Related StoriesAIG's incoming president John Neal withdrawsLloyd's leader John Neal on putting culture at the heart of insurance

Insurance News

AM Best maintains stable outlook for US personal lines

Pricing gains and persistent loss pressures continue to challenge the marketInsurance NewsBy Josh RecamaraDec 01, 2025ShareAM Best has held its market segment outlook on the US personal lines sector at stable, noting that aggressive rate increases and portfolio management actions have significantly improved overall underwriting performance. According to the Best's Market Segment Report,"Market Segment Outlook: US Personal Lines Insurance,"carriers continue to focus on maintaining strong risk-adjusted capitalization, achieving consistent profitability and ensuring sufficient liquidity.These strengths are being tempered by persistently high loss cost severity driven by inflation and rising medical costs. Other challenges include ongoing severe weather events, economic uncertainty, including potential tariff impacts, as well as heightened market competition.AM Best’s director, Chris Draghi, explained that inflation had created a new norm to which rates needed to be aligned, with the elevated loss severity negatively impacting performance as rates caught up. He added that economic inflation, social inflation, and rising medical and casualty costs have significantly affected insurers’ loss reserve positions.Rate increasesThe outlook also highlighted regulators’ recognition of the need for rate increases amid macroeconomic trends. While regulators have been more accommodating than in previous cycles, implementation takes time, and insurers must allow higher rates to fully earn through to see financial benefits.Pricing has been central to carrier strategies, particularly as the operating environment shifts post-pandemic. Insurers moved from gradual rate adjustments to more aggressive pricing, resulting in the largest annual increases in direct premiums written, on a percentage basis, in 2023 and 2024 over the last decade.Draghi noted that premiums began to increase meaningfully in 2022 and have continued to climb since, but the pace appears to have slowed in 2025, particularly on the personal auto side, with negative rate filings appearing in some regions.AM Best emphasized that the stable segment outlook reflects expectations for market trends over the next 12 months. While the overall environment is considered neutral, this does not imply that all companies within the personal lines segment will maintain stable financial performance, the report said.Related StoriesUS life and annuity insurers hold firm as capital strengthens – AM BestAM Best revises US E&S lines outlook

Insurance News

AIG risk chief and insurance industry veteran Tom Bolt dies

He spent more than four decades at some of the industry's most prominent carriersInsurance NewsBy Kenneth AraulloNov 25, 2025ShareTom Bolt, a veteran insurance executive who held senior leadership roles at AIG, Berkshire Hathaway Specialty Insurance and Lloyd's of London, has died, as confirmed by AIG in a LinkedIn post.Bolt spent more than four decades in the insurance industry. He joined AIG in January 2018 as global chief underwriting officer of general insurance before later serving as executive vice president and chief risk officer, a position he held until his retirement in 2024.During his tenure at AIG's General Insurance division, Bolt worked to establish underwriting standards across the company. His role focused on developing underwriting practices during a period of operational restructuring for AIG.Are you an insurance innovator? Tell us — we want to hear your storyPrior to joining AIG, Bolt held the position of president and chief executive officer of Berkshire Hathaway Specialty Insurance's operations in the United Kingdom and Southern Europe. He also served as a board member of Berkshire Hathaway International Insurance Ltd.Earlier in his career, Bolt worked at Lloyd's of London, where he served as director of performance management. He also held the position of managing director of Marlborough Managing Agency at Lloyd's.Read more:AIG Q3 2025 net income surges as latest deals boost outlookBolt's departure from AIG occurred during a period of significant leadership transitions at the company. Earlier in the year, AIG announced a broader reshaping of its North America commercial insurance leadership, which included the retirement of long-serving executive Don Bailey.AIG's board and executive leadership issued a statement regarding Bolt's career at the company. According to the statement, Bolt's work contributed to establishing what the company described as general insurance's position as an industry leader for underwriting excellence.Survivors include his wife, Patti, and his children and grandchildren.Related StoriesAIG's incoming president John Neal withdrawsAIG Q3 2025 net income surges as latest deals boost outlook

Insurance News

Surge in distressed companies pushing more risks into the wholesale FL market

Insurers are ramping up wholesale underwriting capabilities to meet brokers’ demandWholesaleBy Gia SnapeDec 04, 2025ShareThe financial lines market is undergoing a pronounced shift as a growing wave of distressed US companies drive more complex risks into the wholesale channel, prompting carriers to stand up dedicated wholesale underwriting units.According to Vincent Cisternino (pictured), VP of wholesale financial lines at Westfield Specialty, this evolution is reshaping competition, service expectations, and the underwriting playbook heading into the new year. As distress increases, more insureds require the speed, flexibility, and specialty underwriting expertise that wholesale markets are designed to deliver.“On the wholesale side, you often get more complex deals that require a solution quickly,” Cisternino explained. “Brokers recognize this need for different skill sets from underwriters in wholesale versus retail, driving the demand for dedicated wholesale financial lines underwriting."Macro trends reshape corporate balance sheetsThis shift is rooted in a macroeconomic backdrop marked by rising bankruptcies, tightening liquidity, and elevated borrowing costs.US bankruptcy petitions reached 504,112 in 2024, an increase of more than 70,000 year over year, according to the Administrative Office of the US Courts.The acceleration has been particularly acute among corporates: S&P Global Market Intelligence recorded 694 US corporate bankruptcies in 2024, followed by 655 filings through October 2025, putting this year on track for the highest total since 2010.At the same time, persistently high interest rates have stifled cash flow for firms. After more than a decade of near-zero interest rates, the Federal Reserve’s rapid tightening cycle lifted the federal funds rate to 5.25%-5.5% by mid-2023, the highest in over 20 years, and kept rates elevated into 2024.For financial lines carriers, those macro trends don’t necessarily change the nature of claims, but they do change who is showing up at their door.“Most of the distress we’re seeing comes down to debt,” Cisternino noted. “Either companies took on too much when money was cheap, or their variable-rate debt has become too expensive.”As distress intensifies, the need for specialized underwriting, bespoke coverage structures, and rapid turnaround has pushed more risks into the wholesale segment, he said.“Wholesale brokers, many of whom specialize in distressed risks, know the playbook,” Cisternino said. “They understand restructuring scenarios and how to ensure the directors and officers have the protection they need.”Wholesale FL underwriting rises to meet the momentThe influx of distressed risks has simultaneously increased competition and reshaped how insurers operate in the wholesale space. Many carriers, including Westfield Specialty, have responded by building standalone wholesale financial lines units equipped to handle complex, fast-moving submissions.“There’s a greater sense of urgency,” Cisternino said. “We want to help the broker win the deal, assuming the terms make sense for everyone. That means responding quickly and eliminating bottlenecks wherever possible.”At Westfield Specialty, that has meant redesigning clearance processes, enhancing internal coordination, and staffing the wholesale unit with underwriters explicitly skilled in handling intricate and distressed financial profiles.“We were intentional about bringing on people who could dig into the details of challenging risks,” he noted. “Instead of saying, ‘this class isn’t for us,’ we ask how we can write it and whether the broker would support that approach.”The shift is also driving a more flexible underwriting mindset. Wholesale units are increasingly adopting E&S-inspired practices, pushing beyond rigid class-based underwriting toward more customized solutions, according to Cisternino.Product innovation to match broader wholesale expectationsAs wholesale brokers absorb a wider range of financial and professional lines placements, the Westfield Specialty VP sees growing demand for multi-line product solutions.“Wholesale brokers are often placing everything from EPLI to property manager E&O to publicly traded D&O,” Cisternino said. “We’re working on products designed to span multiple lines so brokers don’t have to get six different quotes. That’s where innovation is headed.”Amid this transition, he emphasized that durable broker-underwriter relationships have become even more important.“Once we write a deal, we view it as a long-term relationship, not a one-and-done,” he said. “Claims come in, issues arise, but when both sides work through them collaboratively, it builds trust.”Related StoriesD&O claims rebound as boards face converging geopolitical, cyber and AI risks – Allianz"Collectively we are moving past the height of the hard market" – Westfield Specialty president

Insurance News

Data-driven seas: Behind the strategic pivot towards data-driven underwriting in marine insurance

Insurers turning to real-time visibility and aggregation modeling to navigate unprecedented volatilityMarineBy Gia SnapeDec 01, 2025ShareGlobal marine insurance premiums hit a record $39.92 billion in 2024, representing a 1.5% rate of growth compared to 5.9% recorded in 2023, and 8.3% the year prior, according to the International Union of Marine Insurance (IUMI).Amid slowing growth, competition is intensifying. Insurers are sharpening their focus on one advantage that is proving decisive: data.From real-time cargo tracking to sustainability-linked vessel retrofits, the industry is undergoing a structural shift toward analytics-driven risk management, according to Sam Hellebush (pictured), president, US Marine at Intact Insurance Specialty Solutions.“Everybody is moving toward more data-driven models,” Hellebush told Insurance Business America. “It’s not parametrics, but it aligns with that trend. The industry is trying to use data to get away from reactive remedies and be proactive to avoid the claim in the first place.”Real-time visibility reshapes marine riskIn marine insurance, few challenges loom as large as understanding cargo aggregation: the concentration of insured values across ships, ports, and key waterways. Real-time tracking technologies, once cost-prohibitive, are quickly maturing to respond to mounting losses at sea, according to Hellebush.“The technology exists to track individual shipments; it’s quite expensive,” Hellebush said. “As the cost decreases, you’ll see more take-up on the insurance or insured side. That’s important for many reasons, one of which is sustainability and the environment.”Climate change intensifies the need for such visibility. With the vast majority of global commerce moving through coastal, climate-exposed locations, insurers face heightened vulnerability to storms, sea-level rise, wildfire smoke disruptions, and extreme weather–induced port congestion.“Marine insurers specifically have an outsized interest in managing aggregations and addressing climate change,” he emphasized.Intact Insurance has reportedly invested roughly $500 million into elevating data quality. That investment, Hellebush said, is already reshaping underwriting confidence.“As we collect more and more of that data, the level of uncertainty surrounding a risk decreases,” he said. “When we can make a quality decision more frequently, we can pass cost savings on to the consumer.”Geopolitical tension accelerates the data raceApart from climate risk, supply chain disrurption stemming from geopolitical tensions have underscored the limitations of traditional, retrospective underwriting.The wave of attacks by Houthis on commercial shipping in the Red Sea since late 2023, for example, has radically altered how insurers view maritime risk. According to market sources, war-risk premiums for transits through the Red Sea have surged from around 0.3% of a vessel’s insured value to as high as 0.7%.In early July 2025, two vessels were struck by Houthi drones, missiles and explosive boats. One vessel was sunk; several crew members were killed or went missing, prompting fresh waves of underwriters to pause cover for certain transits. In response, many global carriers have rerouted around Africa’s Cape of Good Hope, but this detour adds thousands of miles to voyages, increases fuel consumption and voyage time, and further complicates logistics.Sustainability mandates are reshaping insurer-client relationshipsCompounding the security-driven volatility is the growing pressure of climate change and decarbonization. More shipping firms are exploring hybrid-electric propulsion, alternative fuels like hydrogen or ammonia, and other sustainability retrofits, especially as regulatory pressure mounts globally, driven by the International Maritime Organization (IMO)’s 2050 net-zero goals.Hellebush said insurers like Intact are already incentivizing such proactive adaptation: when retrofits are done properly, insurers can “digest the risk” and offer more competitive pricing. This aligns insurer and insured interests over fewer toxic emissions, reduced long-term risk, and a lower probability of costly claims.“Part of supporting retrofits requires us to educate ourselves,” Hellebush said. “When retrofits are done properly, and in a best-in-class manner, we can digest the risk and offer more competitive pricing.”A softening market meets an analytics revolutionIUMI has warned that, despite record premium volume, growth in the marine insurance sector is slowing amid overcapacity, especially in the cargo and hull & machinery markets. In this environment, differentiation increasingly comes from risk prevention rather than price.“We’re going to continue incentivizing proactive behavior,” Hellebush said. “Ultimately, if we’re paying fewer claims, we can pass those savings on to the customer.”Heading into the 2026 renewal season, Hellebush stressed that disruption means opportunity. For brokers, he said, the winners will be those who understand how data, sustainability, and emerging technology are reshaping both risk profiles and pricing models.“The industry has always been dynamic,” Hellebush reflected, going back to the Lloyd’s coffee house days.“The pace of change is accelerating, but it’s not something we should shy away from. Brokers should view this ongoing change as an opportunity.”Related StoriesGlobal marine insurance premiums hit record levels, but momentum ebbsConflict is reshaping global shipping routes and increasing marine insurance risks

Insurance News

GEICO alleges $4 million no-fault pharmacy fraud scheme in Queens

It outlines alleged high-priced scheme exploiting New York no-fault systemClaimsBy Tez RomeroDec 01, 2025ShareGEICO is accusing a Queens pharmacy of a multimillion-dollar no-fault drug billing scheme built on high-priced pain medications and collusive referrals.In a filing dated November 26, 2025, in the United States District Court for the Eastern District of New York, Government Employees Insurance Company, GEICO Indemnity Company, GEICO General Insurance Company and GEICO Casualty Company set out detailed allegations against United Pharmacy NYC Inc., its owner, Irina Alishayeva, two nurse practitioners, and a series of unnamed “John Doe” defendants.At the heart of the case is New York’s no-fault auto insurance system. GEICO alleges the defendants exploited individuals involved in motor vehicle accidents who were eligible for Personal Injury Protection benefits by systematically dispensing certain prescription drugs without regard to genuine patient care.According to the filing, the defendants submitted more than $4 million in pharmaceutical claims through United Pharmacy under GEICO policies. The insurer alleges that the pharmacy, working with prescribing providers and clinic controllers, overwhelmingly focused on a limited group of products: Lidocaine 5% Ointment, Diclofenac Sodium 2% Solution, Diclofenac Sodium Gel 3%, and Naproxen-Esomeprazole tablets.Those drugs, GEICO says, accounted for approximately 84 percent of the billing submitted through United Pharmacy to the company. The filing describes charges typically ranging from $1,887.13 to $2,358.92 per prescription of Diclofenac Sodium Gel 3%; $2,686.36 or $2,636.38 for Diclofenac Sodium 2% Solution; $1,218.97 to $1,904.65 for Lidocaine 5% Ointment; and $2,680.78 for Naproxen-Esomeprazole.The insurer alleges these pharmaceuticals were prescribed and dispensed pursuant to predetermined fraudulent protocols and unlawful, collusive referral arrangements, rather than individualized medical judgment. It also alleges the defendants intentionally targeted these high-priced products, acquired at low cost, in place of other effective but much less costly prescription and non-prescription drug products, including over-the-counter items that are not covered expenses under the no-fault laws.GEICO further describes what it characterizes as unlawful, collusive referral arrangements. The filing alleges that Alishayeva and United Pharmacy, together with unknown associates, entered into financial arrangements with nurse practitioners Gaetan Jean-Marie and Shai Bikel and with clinic controllers at multidisciplinary no-fault clinics. According to the filing, those arrangements led to large volumes of prescriptions for the same set of drugs being directed to United Pharmacy, including, in some instances, prescriptions that were illegal, invalid or unauthorized and issued using another provider’s credentials.For insurance professionals, the case also draws attention to New York’s pharmacy fee schedule. Under 12 N.Y.C.R.R. §§ 440.5(a) and (d), reimbursement is based on the Average Wholesale Price associated with a drug’s National Drug Code on the day of dispensing, minus a specified percentage, plus a single dispensing fee. GEICO alleges the defendants intentionally selected a specific set of pharmaceutical products with extremely expensive average wholesale prices that could be obtained at a fraction of that cost, enabling what the filing describes as “exorbitant charges” to insurers.GEICO states it has already paid approximately $2.3 million on United Pharmacy’s bills and that approximately $1.4 million in additional claims for the same types of products remain pending. The insurer is asking the court to declare that United Pharmacy has no right to payment for any pending bills for these pharmaceuticals, to order repayment of the amounts already paid under claims including common law fraud and unjust enrichment, and to award treble damages, costs and attorneys’ fees under the federal Racketeer Influenced and Corrupt Organizations Act.These remain allegations drawn from GEICO’s filing. The court has not made findings on the facts, and no final determination has been issued on GEICO’s claims or on the defendants’ liability.Related StoriesFarmers Insurance accuses DME firms of $274k no-fault fraud schemeGEICO sues Brooklyn pharmacy over $3.5 million No-Fault fraud claims

Insurance News

Manulife Canada CEO warns culture, not tech, is holding insurers back

Insurers fear tech disruption, but Naveed Irshad says the real threat is staff 'resistant' to AITransformationBy Branislav UrosevicDec 03, 2025ShareThe insurance industry’s biggest AI problem isn’t algorithms – it’s the people who refuse to use them, according to Manulife Canada’s top executive.At a recent industry event, Naveed Irshad (pictured), president and CEO of Manulife Canada, said that while “some… 75% of [the company’s] employees are using some of these tools regularly,” a significant minority is still not following suit. He described roughly a quarter of staff as “resistant” and “complacent.”“I do worry about those individuals,” he said.For Irshad, that reluctance is more dangerous than any external disruptor. “The biggest risk, from my perspective, is not external. It’s internal. It’s our own resistance to change,” he said.Culture vs. technologyThe insurance industry likes to talk about disruption and emerging technology, but Manulife Canada’s top executive argues the real danger is closer to home. In his view, insurers risk being left behind not because of Silicon Valley, but because they are too slow to change.Irshad described a sector that has spent years discussing transformation while clinging to aging systems, legacy processes and distribution models designed for a different era. Customer expectations, he warned, are not standing still.He noted that across demographics and markets, people now expect personalized, seamless, proactive experiences from every service provider – and insurance is no exception. Technologies like AI may help deliver those expectations, but, he argued, the real test isn’t the tech at all – it’s whether leaders are willing to change how they run their organizations.Read more: Manulife and Sun Life expand health and wellness offerings through new prevention programs“The question isn’t whether our industry will be disrupted,” he said. “It’s how we will lead through that disruption with clarity, speed and purpose.”Irshad insists that, at Manulife, technology is secondary to what he calls a “change ready culture.” The company’s focus, he said, has been on building a workforce that is prepared to adopt new tools and “lead through change,” rather than simply have AI imposed from above.Wrestling with legacy systemsThat rhetoric is ambitious, but Irshad also acknowledged how far the industry has to go. Behind the scenes, Manulife still grapples with the same legacy baggage as its peers – including systems old enough that the company is “still servicing policies [it] sold pre World War Two.”Extracting, cleaning and organizing that data before AI can be deployed has required heavy upfront investment in data lakes and quality controls, he said.Read more: Manulife, Mahindra strike US$400M joint venture to push into India's booming insurance marketNone of this is easy, but Irshad argues the alternative is worse. In his telling, culture is the only way to keep pace with a technology cycle that has already left parts of financial services “stuck in the mud.”“In a world where technology evolves rapidly, that mindset is our competitive edge,” he said.‘AI for all’ – but a quarter lag behindTo that end, Manulife has pushed AI access far more widely than many incumbents. Irshad said the company’s internal approach is “AI for all,” with every employee able to use certain tools and most already doing so. He credits leadership buy-in and a change‑ready mindset for enabling Manulife to become the first insurer in Canada to use AI in underwriting and to scale other use cases globally.According to Irshad, “100% of [the company’s] workforce has access to AI tools, and 75% of them use these tools regularly.” Tools range from an internal chat assistant to tools for developers and intelligent document processing systems that extract and validate data from receipts and claims.He even uses AI personally to cope with the sheer volume of information. Rather than wading through a clogged inbox after a vacation, he lets an AI copilot summarize messages and flag the ones that need urgent responses. Another internal system summarizes customer calls from the contact centre by issue and theme so senior leaders can see what is actually driving complaints and queries, he told the audience.Read more: Manulife Q3 profit holds steady as core earnings climb on record Asia and Canada results“These are just small examples, but meaningful ones, of how AI is quietly boosting productivity day to day,” he said.For employees, he argued, the story is similar: when people actually embrace the tools, “productivity [goes] way up.” But for the 25% he describes as resistant and complacent, the risk is being left behind as the organization moves ahead. Manulife can provide access and training, he said, but “we’re putting [it] in employees’ hands. They have the choice… [to] get on the bus or not.”“AI is an enabler. It’s not a silver bullet,” he said. “The real transformation comes from how we lead with clarity, with purpose and with a deep investment in our people.”

Insurance News

Miller appoints Paul Lineham to lead data strategy

Data tools drive faster responses for brokersInsurance NewsBy Rod BolivarDec 01, 2025ShareMiller has appointed Paul Lineham head of data, placing additional attention on data-led services as competitive pressures continue across the re/insurance sector.Lineham will lead the broker’s approach to how data is collected, structured, and used in internal functions and client delivery. His role includes advancing technological solutions, supporting operational efficiency and encouraging data usage across decision-making processes.Lineham said he focuses on aligning data strategies with business needs and seeing data used for measurable results.“I have always been passionate about aligning data strategies to business need and seeing data used to deliver tangible outcomes,” he said. “Miller’s entrepreneurial culture and client-first approach made it an obvious fit, and I greatly look forward to working with the full team to maximise value and deliver meaningful, innovative solutions.”Lineham has more than 30 years of experience across data and architecture roles in insurance, manufacturing and consulting sectors. He most recently served as head of data architecture at Beazley and previously held group head of data – platforms at Howden. His earlier roles involved delivery of end-to-end data environments at Hitachi Consulting and HSO.Steve Jolley, group chief information officer at Miller, said the broker intends to place more focus on insight-supported solutions for clients and employees. “I am delighted to welcome Paul to Miller as we continue to strengthen our ability to deliver more insight-led, bespoke solutions for our clients,” said Jolley. “With his breadth of experience across data and data architecture, he will be a real asset to the team as we enhance our capabilities and support better outcomes for our clients and our people.”Miller said the hire is part of its ongoing investment in digital capability. Over recent years, the broker has developed tools such as MillerBoost, a smart follow facility to improve the speed and efficiency of property placements in the London Market. MillerBoost is powered by InsurX’s trading infrastructure and provides access to exclusive A+ rated Lloyd’s capacity.Read more:Miller introduces digital follow facility with InsurX to fast-track quotesMiller continues to put time into areas linked to analytics and technological delivery across broking functions. Lineham will work with leadership groups to continue those efforts and support the company’s business strategy.Related StoriesPowering the next wave of delegated authority innovationMiller introduces digital follow facility with InsurX to fast-track quotes

Insurance News

LPGA, FM ink multi-year deal to revamp golf tour broadcasts

Partnership will bring cutting-edge coverage and bigger purses to North American eventsInsurance NewsBy Kenneth AraulloNov 20, 2025ShareThe LPGA and commercial property insurer FM have announced a multi-year partnership to transform the broadcast coverage of the LPGA Tour’s North American events.The agreement will introduce new technology, equipment, and content enhancements, with support from Golf Channel and Trackman, beginning in the 2026 season.FM will become an Official Partner of the LPGA under this arrangement. The insurer has served as the title sponsor of the FM Championship since 2024, with the event’s $4.1 million purse standing as the largest on the LPGA Tour outside of the majors and the tour championship.Are you an insurance innovator? Tell us — we want to hear your story“We are proud to take our partnership with the LPGA to an even higher level by supporting the transformation of the LPGA Tour’s broadcast, athlete and fan experience for the 2026 season and beyond,” said Malcolm Roberts, chairman and CEO of FM.Read more:2025 Travelers Championship sets record nonprofit donationsFM’s presence in professional golf has grown significantly in recent years. Earlier this year, FM entered a multi-year partnership with Rory McIlroy, one of the sport’s most recognized figures. As part of this agreement, McIlroy will host and participate in client engagement events for FM, and the insurer’s logo will appear on his golf bag during select tournaments.The partnership also extends FM’s relationship with Boston Common Golf, a TGL league team co-founded by McIlroy, and is part of FM’s broader strategy to leverage golf’s global reach for brand expansion and client engagement.Insurers and golfingFM’s commitment to the women’s game is also extends to its sponsorship of LPGA golfer Megan Khang. Khang, who wears FM’s logo and participates in company events, has become a key figure in FM’s efforts to support women’s professional golf and community engagement.Meanwhile, the insurance industry’s involvement in golf extends beyond FM. Burns & Wilcox, for example, has previously sponsored PGA Tour golfers Webb Simpson and Jimmy Walker, gaining significant exposure through logo placements during major tournaments.Read more:Apollo Global Management partners with PGA Tour golfer Patrick CantlayInsurers are also active in tournament sponsorship and philanthropy. The 2025 Travelers Championship, sponsored by Travelers, set a record for nonprofit donations, distributing $3 million to more than 180 charities. This underscores the sector’s role in supporting both golf and community initiatives.Additionally, Apollo Global Management, a global asset manager and insurer, last year partnered with PGA Tour golfer Patrick Cantlay. The partnership includes branding opportunities and client engagement events, reflecting a growing trend of insurers aligning with high-profile athletes to expand their presence in sports.Related StoriesFM partners with LPGA star Lottie Woad as brand ambassadorFM doubles resilience credit, expands focus to operational risk

Insurance News

Wisconsin bill proposes long-term care guaranty fund

Assessments on life and disability insurers would back the proposed solvency protection measureLife & HealthBy Insurance BusinessDec 02, 2025ShareA new bill introduced in the Wisconsin Assembly seeks to bolster protections for long-term care (LTC) policyholders through the creation of a dedicated guaranty mechanism.Assembly Bill 699 proposes adding a specific LTC insurance guaranty account to the state's existing insurance security fund.The fund is designed to protect policyholders in the event of insurer liquidations.The proposed account would be financially backed by assessments levied on life and disability insurers operating within the state.Under current Wisconsin law, the security fund is already segmented into separate accounts for life and annuities, health maintenance organizations, and disability insurance.The new legislation mandates that the funding for the specific LTC account be split evenly between life and disability insurance carriers.Assessments would be based on premiums written in the preceding year, with rates calculated according to each carrier's market share.The bill defines a life insurer as an organization deriving more than 50% of its premiums from life and annuity products.Conversely, carriers receiving more than 50% of premiums from disability policies would be categorized under the disability line.To offset the financial burden, the bill extends tax credit provisions to carriers paying into the new LTC account.These credits would equal 20% of the total LTC-related assessment and could be applied to state income taxes, franchise taxes, or license fees.The credits are valid for application for up to five years after the assessment is paid.Notably, the bill specifies that these tax credits would be refundable specifically for disability insurers, though not for other carrier types.State Senator and bill co-sponsor Jamie Wall emphasized the growing necessity of such protections given current demographic shifts. "Solvency of long-term care is important, as more people continue to use these services,” he said.Wall argued that the legislation is a necessary safety net for consumers. "This bill will shore up the system and not leave policyholders in the lurch."The bill was officially introduced and referred to the Assembly Committee on Insurance on November 26.This legislative move comes as Wisconsin lawmakers also consider changes to workers' compensation regulations, including updates to permanent partial disability compensation.The LTC market in the state is currently concentrated among a few major providers.According to Best Wire data for 2024, CNA Insurance Cos. held the majority market share at 56.72%. Other top writers included State Farm Group with 29.95% and American Family Insurance Group with 12.46%.Related StoriesWisconsin lawmakers weigh workers' comp overhaulRising long-term care costs pose global financial challenge – Gallagher Re