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Major insurers seek approval to limit liability for AI-related claims - report

The move comes as AI tools increasingly enter business operations

Transformation

By Josh Recamara

Nov 24, 2025Share

Three prominent insurance companies have submitted requests for regulatory approval to limit their liability for claims arising from artificial intelligence systems, including chatbots and other automated services. 

According to AIG, Great American and WR Berkley, the move reflects growing concern over the potential for multibillion-dollar claims tied to AI-related errors or harm. 

The proposal comes as AI tools increasingly enter business operations, from automated customer service agents to advanced decision-making systems. While these technologies can improve efficiency and reduce costs, they also introduce new and complex risks, theFinancial Timesreported.

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Insurers are proactively addressing these emerging exposures to ensure their policies remain viable in the face of potentially catastrophic AI-related losses. Limiting liability would allow these carriers to continue offering coverage while managing the uncertainty inherent in AI systems.

AIG, Great American and WR Berkley are established leaders in the insurance market, and their coordinated approach signals a broader industry trend - traditional insurers are adjusting their underwriting practices to keep pace with rapidly evolving technology. For policyholders, this development may influence the types of coverage available, the terms of policies, and the premiums charged for AI-exposed risks. 

Businesses relying on AI may need to reassess their risk management strategies, considering both potential gaps in coverage and the need for specialized policies to address new liabilities, according to the report.

The initiative also highlighted critical questions about accountability and risk allocation in the AI space.

If insurers impose liability caps, responsibility for losses may shift more heavily on to businesses that deploy AI systems. This underscores the importance of governance, monitoring, and testing of AI tools to minimize potential errors and litigation exposure.

While regulatory approval is still pending, the proposal marks a significant step in the insurance industry’s adaptation of digital innovation.

Companies operating with AI must remain vigilant, keeping abreast of evolving insurance practices and potential changes to coverage options. Clear communication with insurers and proactive risk management will be essential as AI technologies continue to expand across sectors, the report said.

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